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The Central Florida Expressway Authority (CFX) said, “To reduce the potential exposure of drivers and employees to the COVID-19 virus, CFX is temporarily suspending cash collection for tolls and moving to the license plate toll, known under the name of Pay by Plate. , starting at 8:00 a.m. on Thursday, March 19, 2020.
Drivers paying in cash, who normally pay at the toll booth, will continue to pay the rate in cash and will receive a Pay by Plate billing statement in the mail for tolls incurred.
E-PASS customers will not see any impact on their daily trips. The tolls will be recorded electronically on their accounts, according to the usual operations.
For drivers who usually pay cash in the lanes:
• Keep moving and don’t stop at the toll booths
• Drivers will be charged the same rate in cash
• Expect a Pay by Plate billing statement to be sent to the registered owner of vehicles for tolls at no additional charge or administrative charge.
• Possibility to pay the Pay by Plate invoice online using a credit card
The E-PASS Customer Service Walk-In Center located on South Goldenrod will be temporarily closed from 6:00 p.m. on Wednesday, March 18, 2020, until further notice. CFX encourages customers to use their E-PASS account online, download the E-PASS mobile app, or contact the customer call center for any customer service needs.
The E-PASS customer call center will adjust its hours of operation and implement staggered shifts to reduce the likelihood of transmission in accordance with CDC recommendations. Since Thursday, March 19, the E-PASS customer call center has extended its opening hours from 8 a.m. to 12:30 a.m., Monday to Friday. Outside the opening hours of the call center, an automated telephone service offers self-help functions 24/7.
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