ATLANTA, GA – Attorney General Chris Carr announced that Georgia, as part of a coalition of 41 attorneys general, has reached an agreement with the Retrieval-Masters Creditors Bureau d / b / a American Medical Collection Agency (“AMCA Resolving a multi-state investigation into the 2019 data breach that exposed the personal information of more than 7 million people, including 306,826 residents of Georgia. According to the regulations, the personal information of up to 21 million people across the United States has been breached.
âWith bad actors constantly looking for ways to target personally identifiable information, companies must institute strict protocols to protect their customers’ confidential information,â Georgia Attorney General Chris Carr said. âIf a business fails to set good standards of conduct or ignore credible warnings of potential security breaches, we will hold them accountable on behalf of Georgian consumers. “
Retrieval-Masters Creditors Bureau is a debt collection agency. Under the name of the American Medical Collection Agency, or AMCA, the company specializes in the collection of low-value medical debts, primarily for laboratories and medical testing facilities. An unauthorized user gained access to AMCA’s internal system from August 1, 2018 to March 30, 2019. AMCA failed to detect the intrusion, despite warnings from the banks that processed its payments. The unauthorized user was able to collect a wide variety of personal information, including social security numbers, payment card information, and in some cases, names of medical tests and diagnostic codes.
On June 3, 2019, the AMCA notified numerous states and began notifying over 7 million affected people, including a two-year offer of free credit monitoring. On June 17, 2019, due to the costs associated with notifying and remedying the violation, AMCA filed for bankruptcy. In order to continue the investigation and take steps to ensure the protection of the personal information of their residents, the multi-state coalition participated in all bankruptcy proceedings through the attorneys general of Indiana and Texas. The company finally received authorization from the bankruptcy court to settle with the multi-state group and, on December 9, 2020, filed a non-suit.
As part of the settlement, the AMCA could be liable for a total payment of $ 21 million to the states. Due to AMCA’s financial condition, this payment is suspended unless the company violates certain terms of the settlement agreement.
Under the settlement, AMCA and its officers agreed to implement and maintain a series of data security practices designed to strengthen its information security program and protect consumers’ personal information. These include:
- Create and implement an information security program with detailed requirements, including an incident response plan;
- Employing a suitably qualified information security officer;
- Hire a third party assessor to perform an information security assessment; and
- Cooperate with Attorneys General in investigating data breaches and preserving evidence.
The attorneys general of Indiana, Texas, Connecticut and New York conducted the investigation, assisted by the attorneys general of Florida, Illinois, Maryland, Massachusetts, Michigan, Carolina of North and Tennessee, and joined by the Georgia Attorney General and Attorneys General. Arizona, Arkansas, Colorado, District of Columbia, Hawaii, Idaho, Iowa, Kansas, Kentucky, Louisiana, Maine, Minnesota, Missouri , Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Utah, Vermont, Virginia, Washington and West Virginia.
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