Do you owe toll money? Florida’s Turnpike plans to use collection agency to collect $ 160 million


Toll motorists with overdue accounts had better beware.

Florida’s Turnpike Enterprise (FTE) will soon use a collection agency to help it recover nearly $ 160 million owed to it by motorists. The agency posted a customer service announcement stating that it plans to resume the collection business that was suspended in June 2018 after technical issues arose with SunPass’s IT system. These issues have been resolved and FTE says customers should “bring their accounts up to date”.

In the customer service post, FTE Executive Director Nicola Liquori said anyone who has received two invoices requesting payment should log into their account and pay what is owed to them. The grace period, she noted, ended in June 2019.

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FTE expects to refer overdue accounts to a collection agency within 30 to 60 days. Once an account is sent to a collection agency, the motorist will not be eligible for a reduced rate on the outstanding balance, according to Liquori.

“Remember: toll roads are not free. Liquori said. “Your tolls provide for the maintenance of highways, convenient service areas, improvement projects and new roads that provide more options for drivers. “

Motorists with overdue accounts can discuss their situation with ETP officials at 888 865-8352.

FTE spokeswoman Angela Starke noted that clients referred to a collection agency have received multiple notices and have had ample time to pay the tolls owed. “We are giving a little more time to settle the delinquency before assigning the accounts to the collection agencies,” she said.

Some of the infractions involve the Toll-By-Plate system which works by taking a photo of a vehicle’s license plate as it passes under a toll plaza. The vehicle owner is billed for tolls every 30 days, plus an administrative fee of $ 2.50. Customers with a per-plate toll balance who switch to a new SunPass account will be eligible to receive credit and a reduced SunPass toll rate.

Failure to pay an ETP invoice may result in suspension of registration on a license plate.

This story originally appeared on and was shared with other Florida newspapers in the new Gannett Media network.

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