Consumer files complaint against PayPal and TrueAccord for abusive debt collection practices

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A Florida man accused PayPal and TrueAccord of illegally attempting to withdraw money from him via robocalls, emails and “incessant” texts. Tuesday complaint seeks redress for numerous violations of the Fair Debt Collection Practices Act (FDCPA), the Florida Consumer Collection Practices Act (FCCPA) and TrueAccord Corp, a collection agent, of the Telephone Consumer Protection Act (TCPA).

According to the South Florida District file, the plaintiff purchased shoes from retailer Finish Line and authorized PayPal to make a payment on his behalf which he promised to repay in four installments of $ 19.26. PayPal would then have debited the first two payments from the complainant’s account.

The next day, Finish Line reportedly informed the complainant that the shoes he had ordered were out of stock and canceled the transaction. PayPal credited the two payments made to the requester several weeks later. Despite the cancellation, PayPal made several attempts to collect the two remaining payments under the plan, along with late fees, according to the complaint.

Since then, PayPal has reportedly sent at least seven emails and a dozen text messages to the plaintiff in an attempt to collect the debt, despite the plaintiff’s attempts to explain the situation to the payment processor. Likewise, argues the Applicant, TrueAccord made at least eight calls on his cell phone using an automated telephone dialing system.

The complaint contends that these attempts were unlawful and were intended, as far as TrueAccord is concerned, to annoy and harass him. The record sets out numerous violations of the FDCPA and the FCCPA. With respect to the TCPA’s causes of action, the complainant is asking $ 500 for each violation and $ 1,500 for each intentional violation.

The applicant is represented by Amor PA Law Firm


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