Collection at toll road stops, non-E-Pass customers receive the invoice by post

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The Central Florida Expressway Authority is suspending cash collection for tolls on Florida roads, moving to the license plate toll, known as Pay by Plate.

The change went into effect at 8 a.m. on March 19, according to a press release from the organization.

The temporary suspension was made to reduce the potential exposure of drivers and employees to the COVID-19 virus.

Drivers who normally pay cash at toll plazas will continue to pay the cash rate and will receive a Pay by Plate billing statement in the mail for tolls incurred.

E-PASS customers will not see any impact on their daily trips. The tolls will be recorded electronically on their accounts, according to the usual operations.

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For drivers who usually pay in cash:

  • Keep moving and don’t stop at the tolls
  • Drivers will be charged the same rate in cash
  • Expect a Pay by Plate billing statement to be sent to the registered owner of the vehicles for tolls at no additional charge or administrative costs.
  • Possibility to pay the Pay by Plate invoice online with a credit card

The E-PASS customer call center has extended its opening hours from 8:00 a.m. to 12:30 a.m. from Monday to Friday. Outside the opening hours of the call center, an automated telephone service offers self-help functions 24/7.


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