Cash collection at toll booths suspended, drivers will be paid by license plate, according to the highway authority


The Central Florida Expressway Authority said on Wednesday it was suspending cash collection for tolls and moving only to license plate tolls.

They said the change would take effect at 8 a.m. on Thursday, March 19, 2020.

Only drivers paying in cash will be affected. Instead of paying at the stand, they would receive a “Pay by Plate” billing statement by post for all tolls incurred. E-Pass customers will not see any impact on their daily trips, as tolls will be posted electronically to their accounts as usual.

The Central Florida Expressway Authority advises drivers who pay in cash to “keep going and don’t stop at toll plazas.”

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With these changes, they said the E-PASS customer service walk-in center located on South Goldenrod will be temporarily closed from 6 p.m. Wednesday until further notice. Customers are encouraged to use their E-PASS account online, download the E-PASS mobile app, or contact the customer call center for any customer service needs. The call center hours of operation have been adjusted from 8:00 a.m. to 12:30 a.m. Monday through Florida to accommodate hours.


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