Logistics company Blue Dart won a prestigious award in Singapore for implementing an innovative system for collecting cash during demonetization in India. DHL eCommerce affiliate implemented payment collection which allows couriers in India to collect COD payments through mobile point-of-sale devices and 15 different secure digital wallet options instead of physical cash . The system, which was rolled out when the Indian government demonetized the old 500 and 1000 banknotes, allowed delivery staff not only to continue but to dramatically increase the collection of COD payments, allowing them to ” save more than 29 man-months between October 2016 and February 2017.
“The digital payment solution enables Blue Dart and DHL to continue to provide Indian consumers and merchants with the refund options they prefer, in a way that minimizes many of the security and management risks associated with managing of cash, ”said Daniel Matthews, Managing Director, Systems, Blue Dart. “Given the significant impact of demonetization on COD across India, the success of the system shows how merchants can maintain sales and differentiate themselves by bringing traditional delivery processes into the digital age,” did he declare. “We continue to explore the possibilities of technologies such as robotics, electric vehicles and data analytics for next-generation logistics, developing them into practical applications that businesses can use to improve their performance,” Pang Mei Yee, Vice President, Innovation, Solution Delivery & Service Management, Asia Pacific, DHL.
The awards for the best technology innovations and solutions were held at the Asia-Pacific Innovation Center in Singapore on March 15. Other highlights of DHL’s Asia-Pacific Innovation Day included opening sessions on artificial intelligence, electric vehicles and new models of innovation being applied in cities across Asia. Supply chain optimization platforms, digital payment and robotics, and unmanned aerial solutions were among the inventions that took center stage on Innovation Day. It showcased some of the latest trends and technologies shaping the logistics industry, rewarding projects that have already applied these ideas to real-world challenges.