A conversation with Tim Collins

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This video is part of the iA Think differently series. Written by or recorded with members of the iA Innovation Council, the series showcases thought leadership in analytics, communications, payment and compliance technologies for the accounts receivable management industry.

Today, I’m speaking to Tim Collins, General Counsel and Chief Compliance Officer of True Accord, a digital debt collection agency that is reinventing the collection experience. Tim has worked in the collections industry for decades and is widely regarded as one of the “thinkers” of the space. Our Conversation represents the third installment in a series that Tim began writing in April to lay the groundwork for a reinvention of the collection agency we know today. Listen to our provocative discussion below and read these previous articles here:

[Editor’s note: If you are interested in topics like strategy, testing and scenario planning, you should not miss insideARM’s next conference, iA Strategy & Tech – a completely virtual event – July 21-23. It’s a masterclass in collections strategy.]

Transcription

The IA Innovation Council is a collaborative working group of thought leaders on products, technologies, strategy and operations at the cutting edge of analytics, communications, payments and compliance technologies. Group members meet in person (and lately, virtually) several times a year to engage in substantive dialogue and whiteboard sessions with the creative thinkers behind the latest innovations for the industry, the regulators who audit. and establish safeguards for new technologies, and educators, entrepreneurs and innovators from outside the industry who inspire different thinking.

2020 members include:

Absolute Resolutions Corp.

AllianceOne debt management

Alorica

Arvest Bank

in harmony

BBVA

Beyond investments

Billing tree

Capio

Management of capital collection

Citizens Bank

Management of Crown Assets

CSS impact

Dial-up connection

Discover

Improved recovery company

Exeter Finance

FICO

Firstsource advantage

Frost-Arnett Company

Health Income Recovery Group

Hunter’s war field

Intelligence

InvestiNet

Katabat

Livevox

MRS BPO

NCB management services

Neustar

Numeracle

Ontario Systems

Pair

Performant Corp.

Phillips and Cohen

Professional financial company

Global radius solutions

Reborn

Revenge

RevSpring

RSIEH

Capital of Spring Oaks

State collection service

TCN

The CMI Group

TransUnion

TrueAccord

Unifund CCR

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