2021 IC System Review | Collection agency services




Collecting consumer debt requires personalized efforts based on the age of the account and the efforts made by customers to pay it off. IC System allows you to adapt your collection services with its two levels of service and its prices.

Depending on your collection needs, you can opt for the two-step Recovery Plus program, which costs a flat fee of $ 14.95 per account, or the Contingency-based Premier Collect plan, which starts at 25%. Recovery Plus is most effective when the debt is not too old.

To remember : IC System charges a flat rate of $ 14.95 for basic collection services and rates starting at 25% for more difficult cases.


The number of service features you can use depends on the level of service you choose. During the first phase, IC System sends letters of formal notice informing clients that they are in debt collection. At this point in the process, you keep 100% of the money collected. You also get credit reports on select accounts, analytical modeling, jump tracking, and direct letters.

If these efforts fail, you can upgrade to the IC System Premier Collect plan. This is IC System’s emergency collection service, which means you only pay the agency when the money is collected. With this service plan, you get credit reports for major bureaus, credit monitoring, and lawyer and litigation referral services if legal action is needed. To collect hard-to-find debtors, the agency uses several strategies, including tracking jumps.

To remember : IC System offers a variety of services including credit scoring, analytical modeling, jump tracking, and direct letters.

Advantages and disadvantages

Advantages of working with the IC system

IC System stands out from many of its competitors by its years of activity. With over 80 years under its belt, business owners can be confident that IC System knows what it’s doing. Over the years, IC System has provided services to thousands of businesses in a variety of industries, including healthcare, dental, communications, government, and educational businesses.

It is also licensed and / or bonded in all states and territories. This is important in the pursuit of consumer debt. With many consumers living miles from where the debt was originally paid off, an agency’s ability to collect debt anywhere in the country is essential.

IC System operates an online portal that allows you to submit accounts, manage inventory, generate reports and view statements. All of the tools are designed to help you track the progress of debt collection. Accounts sent through the online portal start within 24 hours of entry. Other advantages of the online portal are the ability to view the notes on an account, see the number of calls made by the agency and the number of letters sent, as well as the payment history and contact details of a customer.

The agency maintains its approach and, to put clients at ease, provides detailed reports through the online portal. You can track accounts in batches, view payments and cancellations on individual accounts, and see the progress of collection efforts.

You want to work with a successful collection agency, but also an agency that won’t employ overly aggressive tactics. You don’t have to worry about it with IC System. He takes pride in his ethical approach to collections as a differentiator, committed to treating people with dignity and respect, doing what’s right, and collecting debts only in a way he can be proud of. To keep its employees on track, IC System honors the one who best exemplifies their values ​​each quarter.

Disadvantages of working with the IC system

IC System is not the most affordable service on the market. It charges a 25% rate for its emergency collection plan, but it is not transparent about this on its website. To get an accurate quote, you need to contact the company or fill out a form on their website.

IC System does not disclose its recovery rate beyond saying it was successful. His more than 80 years in business may be enough proof of this, but it is worth educating yourself about it before you become a customer.

Collection agencies specialize in certain industries or collect for everyone. If you are in a specialty industry, IC System may not be the best fit for your business. It caters to a variety of industries, but you need to make sure yours is included as well. Among the industries it serves are small and medium-sized businesses, health care, education, utilities and government.

To remember : IC System has been in business for decades and takes an ethical approach to debt collection. However, he doesn’t disclose his actual recovery rate – just that he succeeded.

Customer service

Accessibility matters a lot to time-constrained business owners; if you have a question about an account, you should be able to get answers quickly. IC System stands out in this area. You will have access to a customer service team from Monday to Friday, 8 a.m. to 5 p.m. via a toll-free number or by email. The company has a blog on its website that focuses on business improvements and customer education.

IC System is licensed / and / or endorsed in all states of the United States, as well as Guam and Puerto Rico.

To remember : IC System customers have access to a customer service team during business hours via a toll-free number and email.



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